Mobility Direct 90 Day Return to Base Limited Warranty:

Your purchase comes with a 90 Day Return to Base Limited Warranty as standard. This warranty lasts for 90 days beginning from date of purchase

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Mobility Direct UK.

This Limited Warranty covers mechanical or electrical faults arising from normal domestic use.

Warranty claims must be reported to us as soon as the fault is discovered.

Return Procedure:

• The customer is responsible for the cost of returning the item to us.
• The scooter or powerchair must be securely strapped to a suitable pallet.
• Failure to palletise the item may result in refusal of collection.
• We can assist in arranging pallet collection upon request, but the cost remains the responsibility of the customer.
• The item must be adequately packaged to prevent transit damage.

If a valid warranty fault is confirmed, we will, at our discretion:

• Repair the item with new or refurbished replacement parts, or

Conditions Which Will VOID The Warranty: This warranty will be void if the product has been subjected to negligence, abuse, misuse, accidental damage, improper operation, improper maintenance, or improper storage. The warranty is also void if damage is due to unauthorised modifications or alterations.

The warranty applies to mainland UK customers only unless agreed otherwise.

In addition to the standard warranty you can purchase an additional warranty provided by Mark Bates at the time of purchase either via our website or over the phone.

Details of the Mark Bates Warranty are outlined below:

12-Month Mark Bates Warranty (Used Scooters & Powerchairs)

What’s Included

When you choose our 12-Month Mark Bates Warranty, you get additional protection on top of the standard coverage we provide.

This warranty typically covers:

✔ Mechanical breakdowns occurring during normal domestic use
✔ Electrical faults not caused by misuse or neglect
✔ Repair costs including parts and labour for covered faults
✔ Replacement of the equipment if it cannot be repaired (subject to policy limits and age/value criteria)
✔ Coverage within the United Kingdom, the Channel Islands and Isle of Man (and limited travel cover abroad for up to 90 days in any 12-month period)

This policy is arranged by Mark Bates Ltd (Premier Care Warranty) and sits alongside the base warranty included with the sale.

What’s Not Covered

The Mark Bates warranty does not cover:

❌ Consumable items (e.g., batteries, light bulbs, inner tubes)
❌ Parts subject to normal wear and tear (e.g., tyres and tread wear, seat upholstery, cosmetic wear)
❌ Damage caused by improper use, abuse, neglect, or failure to follow manufacturer instructions
❌ Damage caused by accidents, impact, flood, fire, or other external events
❌ Repairs or modifications by unapproved third parties
❌ Any mechanical issues arising from commercial or hired use
❌ Components that are obsolete or no longer available

How It Works

1. Report a claim: Contact us or Mark Bates directly as soon as you discover a fault.
2. Inspection & approval: The equipment will be inspected by an authorised repairer to confirm the fault is covered.
3. Return/repair: If approved, the item will be repaired or replaced, including parts and labour under the policy terms.
4. Location: The warranty applies within the UK (mainland England, Scotland, and Wales), Isle of Man and Channel Islands. Limited overseas cover applies for up to 90 days per year.

Cost of Warranty (available at time of purchase via our website)

The cost of a 12-month Mark Bates Used Product Warranty for used scooters and powerchairs starts at a set annual premium.

Example indicative pricing for used equipment:

• 1-Year Warranty – £99 at time of purchase, usual price £156

Important Notes

• This warranty is optional and must be purchased.
• Mark Bates may require certain information (e.g. proof of purchase, model details) when processing a claim.