Mobility Direct UK Ltd
Effective Date: 17/02/2026
Website: www.mobilitydirectuk.co.uk
1. Who We Are
Mobility Direct UK Ltd (“we”, “us”, “our”) operates the website www.mobilitydirectuk.co.uk and sells mobility scooters, powered wheelchairs and mobility equipment throughout the United Kingdom.
Registered Address:
Unit 1C, Metro Riverside
Delta Bank Road
Dunston
Gateshead
NE11 9DJ
United Kingdom
Email: info@mobilitydirectuk.co.uk
Telephone: 0191 285 4245
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
When you use our website or make a purchase, we collect the following types of information:
Information You Provide
Full name
Billing address
Delivery address
Email address
Telephone number
Account login details (if you create an account)
Order details and purchase history
Enquiries via contact forms or live chat
Warranty or servicing information
Payment Information
Payment details are processed securely via our payment providers (Stripe, PayPal, Klarna).
We do not store full credit or debit card details on our servers.
Automatically Collected Data
IP address
Device type
Browser type
Pages viewed
Time spent on site
Referring website
Transaction metadata
This data is collected through WooCommerce, server logs and integrated payment systems.
3. How WooCommerce Processes Your Data
Our website is built on WordPress with WooCommerce.
When you place an order, WooCommerce collects and stores:
Customer information
Order details
Tax and shipping information
IP address (for fraud prevention)
This information is stored securely on our hosting provider’s servers and is only accessible to authorised staff.
WooCommerce retains order information for accounting and legal obligations (typically 6 years under UK tax law).
4. Stripe Payments
We use Stripe Payments UK Ltd to process card payments.
When you choose to pay by card:
Your payment details are transmitted directly to Stripe via encrypted SSL connection.
Stripe acts as an independent data controller for payment processing.
Stripe may collect additional information for fraud prevention and regulatory compliance.
Stripe’s privacy policy is available at:
https://stripe.com/gb/privacy
We do not have access to your full card number.
5. PayPal
If you choose to pay via PayPal, you will be redirected to PayPal’s secure platform.
PayPal may collect:
Payment account information
Device data
Transaction information
Fraud prevention data
PayPal acts as an independent data controller.
PayPal’s privacy policy:
https://www.paypal.com/uk/legalhub/privacy-full
6. Klarna (Including Pay in 3 / Finance Options)
If you select Klarna as your payment method:
Your personal details (name, address, email, order value) will be shared with Klarna.
Klarna may perform credit checks in accordance with UK financial regulations.
Klarna acts as an independent data controller.
Klarna may use your data to assess creditworthiness and offer tailored payment options.
Klarna’s privacy policy:
https://www.klarna.com/uk/privacy-policy/
We only share the minimum information required to enable the payment service.
7. Special Category Data (Mobility or Health Information)
As a mobility retailer, you may voluntarily provide information relating to:
Mobility limitations
Medical conditions
Accessibility needs
We process this information only:
With your explicit consent
For the purpose of recommending suitable products
To arrange appropriate delivery or servicing
This information is handled with strict confidentiality.
8. Why We Process Your Data
We process personal data for the following lawful bases:
Contract
To fulfil your order
To arrange delivery
To provide warranties or servicing
Legal Obligation
Tax and accounting requirements
Consumer protection regulations
Legitimate Interests
Fraud prevention
Website security
Business improvement
Consent
Marketing emails
Health-related product recommendations
9. Data Sharing
We may share your data with:
Delivery and courier companies
Payment processors (Stripe, PayPal, Klarna)
Warranty or insurance providers (if selected)
Service engineers
IT and hosting providers
Accountants and professional advisers
We do not sell your personal data.
10. Data Retention
We retain data as follows:
Order records: 6 years (legal obligation)
Customer accounts: until deletion requested
Marketing subscriptions: until you unsubscribe
Warranty records: duration of warranty plus reasonable retention period
11. Data Security
We implement appropriate security measures including:
SSL encryption
Secure hosting environment
Role-based staff access
Firewall protection
Regular software updates
Payment tokenisation via Stripe and PayPal
However, no internet transmission is completely secure.
12. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Correct inaccurate data
Request erasure
Restrict processing
Object to processing
Data portability
Withdraw consent
To exercise your rights, contact:
[Insert Email Address]
You also have the right to complain to:
Information Commissioner’s Office (ICO)
https://www.ico.org.uk
13. International Transfers
Some payment providers (e.g., Stripe, PayPal, Klarna) may transfer data outside the UK or EEA.
Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.